Page 1 of 1

After update the Wahoo is not working anymore.

PostPosted: Sat Jun 15, 2019 2:37 pm
by JanNielsen
I got it yesterday (new), played it all evening and discovered what a great pedal it is.
Today I installed the Firmware updater and the editor on my pc, then click'ed "Yes" when it asked if I wanted to update to the latest Firmaware-version.
And seconds later the fun was over :-(

After many attempts to update the pedal it still says "Er1" then "50A" (I think it is-it's very brief) on power-on and then looks normal.
But the sound is muffled, distortet, do no react much on pedal movement and is not resempling the original effects in any way.
I have read the update manual and I am pretty sure I do what it tells me to do.

The pc-software seems to work fine, no error-messages and always ending with "Succesfully updated".
I have tried two different pc's, 3 different quality (not too long) USB-cables and different USB-ports on the pc's.
No problems recognizing the unit.

I have also tried:
Going back to earlier versions
Resetting the pedal
Updating with the editor
Updating with the Firmware-updater

Is it going back to Thomann or is there anything I can do to save it?
I really liked it those few hours it worked ;)

Re: After update the Wahoo is not working anymore.

PostPosted: Wed Jun 19, 2019 5:00 am
by JanNielsen
Is there anyone from Sonuus who will reply:
Can I do anything to salvage this pedal myself, or do I need to ship it back to retailer?

Re: After update the Wahoo is not working anymore.

PostPosted: Mon Aug 12, 2019 7:31 am
by james
So sorry for the delay to reply to this. Somehow the forum didn't send me a notification of the post.

There is something wrong with your Wahoo. It is most likely a simple electrical problem that can be repaired easily, but since this is new you may want to return it for a replacement by Thomann.

"Er1" indicates a problem detected on part of the analogue circuit, which is why your sound is muffled. It didn't do this because the firmware update because this detection was only added in a later update.

Re: After update the Wahoo is not working anymore.

PostPosted: Tue Aug 13, 2019 6:46 pm
by JanNielsen
I did think it a bit strange that I did not get a reply, but now I know why.

I shipped it back to Thomann and bought a new one.
And have lived happy ever after with this exiting pedal :-)

Re: After update the Wahoo is not working anymore.

PostPosted: Tue Aug 13, 2019 6:49 pm
by james
I am pleased you got this resolved :-)